Contrary to popular belief, building an infrastructure involves many hidden costs, unconsidered or underestimated costs and other unknown parameters than can affect the total cost of the project.
Like any infrastructure setup, the initial cost of a remote VSAT varies from location to location. Costs depend on what will have to be installed (size of the aperture, cable runs, mounting constructions etc.), when the job must be done and all the other additional requirements. Not to mention the willingness to cooperate and the efficiency of the remote end-customer.
Mangosat understands that customers want to experience the comfort of working with a low price that fits all and leaving all risk to Mangosat. Unfortunately, this is no longer economically viable despite Mangosat’s eagerness to meet customers wish and requirements. Therefore, unless agreed differently, Mangosat charges are based on the fee schedule for the various services, pursuant to an issued Statement of Work (SoW) and an agreed Bill of Requirements (BoR).
important:
- All Mangosat service pricing include Mangosat’s dedicated project management and meeting Customer’s specific reporting demands.
- Mangosat’s listed rates apply to jobs that can be supported by (local) in-country resources. Customer must understand and acknowledge the pros and cons of this option. Click here to learn more about this subject.
- If a request cannot be supported by in-country support (either not available, not skilled or because of customer’s specific wish) Mangosat will quote for alternative solutions.
- Extra days on site are reasonably charged per Engineer or Technician Day Rate as set forth but only if Mangosat personnel must stay on site longer than expected and only for reasons which are beyond the control of Mangosat.
- All Mangosat charges are typically excluding (travel) expenses and government surcharges such as e.g. VAT.
- Travel expenses covering up to 50 km from the nearest Mangosat Field Service Representative are included in the listed price.
- Cancellation: First cancellation is at no costs to customer. Second and onwards are charged at 50% of Engineer or Technician Day Rate. Non-recoverable travel costs are always charged back.
- Visit and Installation Report: Mangosat has developed an app that our engineers in the field can use as a Time Sheet, Visit Report and/or Hand-over Report. Alternatively, we can use Customer owned forms or documents.
- Mangosat has identified and described a number of related activities and services which are all promoted and charged individually.
Additional requirements that fall outside the scope of a standard installation are considered exceptions and will be quoted and billed as separate line items. Please contact Mangosat to review your installation requirements and request a quote.
