Global deployments of IT and comms hardware can become a very complex task. Transporting the goods to their final destination is not particularly difficult – however, dealing with customs when the goods arrive in country is where the risks lie……..Why?

 Because most countries around the world are heavily regulated and require a local entity to act as the registered importer known as the Importer of Record or “IoR”. Moreover, the IoR needs to be locally established and occasionally even licensed so that it falls within that country’s jurisdiction.

The risks are real and the importation of even simple equipment can turn out to be a costly process if not anticipated on – and handled professionally. Such risks include shipments being seized, confiscated, fined or returned to origin.


In cooperation with its local representatives and partners, Mangosat provides IoR services, supply chain management, integration, RMA support and kitting/staging world-wide.

What is the difference between a regular forwarder/carrier and the Mangosat solution?

The difference is significant. A carrier or forwarder simply handles the physical movement (transportation) of the goods from origin to destination – they will not act as local consignee/IoR and will therefore assume no compliance risk and responsibility. Read More

More about the Mangosat solution:

We offer a hassle-free door-to-door solution for the deployment of IT and satellite communications equipment. Our service includes complete compliance reviews for every shipment including licence & permit applications. The beauty of our service is that it does NOT require our customer to have a local entity at destination when importing. 

Summarising, our services support and include:

  • Shipping to a country where your entity is not set up to be a compliant importer of IT hardware.
  • Shipping to a country where you do not have a local entity/ registration at all.
  • Shipping to a country where you are unfamiliar with the import compliance requirements specific to IT hardware.
  • Shipping to a foreign data centre or point of presence (data centres will not act as an Importer of Record as they do not own the hardware).
  • Selling equipment to a local entity where they require delivery to foreign destinations on DDP terms.
  • Shipping equipment to a foreign customer under a service or leasing agreement whereby the equipment is provided at no value.
  • Proof of concept or temporary imports.
  • Repair & maintenance shipments (RMA).

Disclaimer: Guarantees can never been given since import requirements are deliberately onerous, are ever-changing, and depend on the specific commodities being imported (which may differ by brand and function of hardware). Sometimes clearing requirements depend on what the local customs officer had for breakfast.

Global warehouse and integration options

Mangosat provides a partner network, inclusive of warehousing in The Netherlands, Dubai (Free Zone), USA, as well as some African and APAC locations. Each warehousing locations offers insured, environmental protected storage, and security.

Page last modified: May 25, 2023 @ 5:04 am