a.k.a Help Desk or NOC

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The Mangosat/NWNS Service Desk (also referred to as “helpdesk” or “NOC”) primary task is handling and closing incoming tickets.

In order to support Mangosat/NWNS customer’s missions (and more), our multilingual, geographically spread customer service teams are available 24/7, 365 days per year.

Photo credit: Unsplash


Telephone: +1 646 568 7605

Telephone: +91 260 237 3768

24 x 7 Technical Support

If you have technical questions regarding your existing services or you want to report trouble or an outage, please logon to our CRM or contact our Service Desk for immediate assistance:

Email: or or freivprqrfx@znatbfng.pbz

Telephone: +1 646 568 7605

As a general rule, if the functionality of the network is not providing you the results you anticipated and you can’t get it fixed yourself then contact the Mangosat / NWNS Service Desk.

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Every customer inquiry is important in its own right. In a perfect world, every request received by our support staff would be answered immediately and solved efficiently.

Sadly, this is not always possible, and Mangosat/NWNS customer service representatives will almost always find themselves with a (long) list of (other equally important) issues to address.

While we simply cannot fix every problem right away, we can continue to provide the best service possible by treating each request with the attention and concern that it deserves.

This is why Mangosat/NWNS has implemented as system to prioritise tickets fairly and address the enquiries accordingly.

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This section is under development.

Interference is a complicated issue and never part of a SLA unless agreed differently.

Service Calls related to interference are organised differently and charged separately. 

Click here to learn more about this subject.

The Mangosat/NWNS escalation process ensures that Mangosat/NWNS provides customers the means to give an issue broader attention.

We at Mangosat and NWNS are very committed to delivering high-quality support to all our customers and partners. If you need to escalate a case, our technical or management team is ready and available to help you quickly bring your issue to closure.

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In the (unlikely) event you are unhappy with our service, we at Mangosat and NWNS want to do everything that’s in our power and possibilities to make you back happy.

For this reason, Mangosat and NWNS welcome your complaint, and we hope you will give us the opportunity to rectify the situation.

But we would like to receive your complaint in writing.

Mangosat and NWNS is suggesting the complaint form which can be downloaded from here.

Alternatively, you are free to put your complaint in any letter format as well.

At any time please remember the following:

  • Mangosat and NWNS encourage you trying to resolve the dispute with the company or individual before filing an official complaint with Mangosat or NWNS.
  • Please state your complaint clearly and concisely.
  • Please enclose copies of all relevant documents.
  • Please be accurate and fair in your comments. Remember, you are responsible for what you write.
  • Please understand that in order to resolve your complaint, Mangosat or NWNS may send a copy of your letter to the person or organisation you are complaining about;
  • Your complaints and comments may be reviewed by attorneys.
Meet the team: Our NOC/Helpdesk team
Page last modified: Jan 1, 2024 @ 5:02 pm