This website is not intended for children and we do not knowingly collect data relating to children.
Who we are – This website is operated by Mangosat BV also trading as NWNS Global, a company registered at The Netherlands Chamber of Commerce (KvK) number 57507899, registered office Simon Stevinstraat 20a – 3291CA – Strijen – The Netherlands.
You can use this form to contact us.
We are the data controller of the personal information that we keep and use. We are responsible for ensuring that all of our procedures and those who use them are compliant with the relevant data protection laws in respect of that personal information.
We collect personal information about you from different sources, including:
Personal information, or personal data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect the following types of personal information about you:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Using your personal information
We only ever use your personal information if and to the extent that applicable law allows.
Therefore, we will only process your personal information if:
Please note, therefore, that we may use your personal information in order to:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We will only ever keep personal information about you for as long as is necessary to address the purpose for which it was collected. This includes complying with any legal, regulatory, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
There are times when we may need to share your personal information with third parties.
Those third parties may include:
Please note that we will never send marketing communications via SMS or call you without your specific consent and we will not pass on or sell your personal information to a third party.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Mangosat BV is located in the The Netherlands. If you live in a country with strict data privacy laws such as Canada, any other constituent part of the European Union, Israel, Japan, New Zealand, Switzerland or the United Kingdom you should be aware that any personal information that you provide to us can be transferred to countries with less strict data privacy laws.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected breach of personal information and will notify you and any applicable regulator of a breach where we are legally required to do so.
Please always be aware, however, that information sent over the internet is rarely completely secure and whilst we will always take the most appropriate steps to protect your personal information, we cannot guarantee the security of any information transmitted electronically and accept no responsibility for any damage or loss caused.
You may have the following rights in relation to the personal information that we hold about you:
Please note, however, that there may be limitations placed upon this by circumstances, such as when we need to retain personal information for legal purposes or to perform our services for you.
You have the right to make what is known as a Subject Access Request to find out details of the personal information that we hold about you, and the uses to which it is put. Such requests can be made in any form, but it is easier and safer if they are made to us in writing.
Subject to the performance of our contractual services to you, you have the right to withdraw consent that you may have provided to the collection, processing and transfer of your personal information for a specific purpose at any time. Once we have received notification that you have withdrawn your consent, we will no longer process that personal information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Our website may contain links that will direct you to other websites or services that are operated and controlled by third parties. We have no control over these third parties, and your use of their websites and features are subject to their privacy policies. We cannot be held responsible for the privacy practices or business practices of any third-party website.
Cookies are used on our website to ‘remember’ information so that it can be passed from page to page and to collect website statistics. This data collected can help to improve our website and the services that we offer.
You can find more information about the individual cookies we use and the purposes for which we use them below:
Cookie Title & Purpose
Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical or performance cookies – These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region)
Targeting cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can choose which analytical, functionality, and targeting cookies we can set. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 30 days.
Contact information – Use this form to contact us.
Complaints – You have the right to lodge a complaint about us with the supervisory authority, the UK’s Information Commissioner’s Office (ICO). The ICO can be contacted at ico.org.uk or by phone on +44 303 123 1113